Legal notice

GENERAL TERMS AND CONDITIONS FOR THE RENTAL OF FURNISHED HOLIDAY ACCOMMODATION ARTICLE 1 — PARTIES TO THE CONTRACT This contract is entered into between: The lessor: SAS GAIA, SIRET 898 000 641 00032, with its registered office at 2 rue du Château, 37140, Benais Contact: 09 86 79 20 99 — contact@chateauroyaldebenays.fr And the tenant (hereinafter ‘the customer’), whose contact details are collected at the time of booking. ARTICLE 2 — PURPOSE OF THE CONTRACT The purpose of this contract is the short-term, furnished let of tourist accommodation, a detailed description and specifications of which are set out on the page for the accommodation selected at the time of booking. ARTICLE 3 — DURATION OF STAY The duration of the stay is determined at the time of booking. Check-in is from 16:00 and check-out is by 11:00 at the latest, unless otherwise agreed in advance by the landlord. ARTICLE 4 — PRICE AND TERMS OF PAYMENT The rental price is that displayed at the time of booking. It includes the overnight stay and any extras selected by the customer. The tourist tax, set by the local council, is added to the displayed rate and is itemised in the booking summary. Full payment is required at the time of booking. ARTICLE 5 — SECURITY DEPOSIT If a security deposit is required, a pre-authorisation will be carried out on the customer’s card prior to their arrival. No amount will be debited: only a pre-authorisation hold will be placed on the card. The pre-authorisation is automatically released after departure, unless any damage is noted during the final inspection. ARTICLE 6 — CANCELLATION AND AMENDMENTS Any request for cancellation or amendment must be sent to the landlord by email to contact@chateauroyaldebenays.fr. Refund conditions depend on the time between the cancellation date and the scheduled arrival date, and are specified at the time of booking. ARTICLE 7 — OBLIGATIONS OF THE TENANT The guest undertakes to: — Occupy the premises peacefully and with due care; — Use the accommodation for its intended purpose (residential use only); — Respect the neighbourhood and keep the peace between 10.00 pm and 8.00 am; — Return the accommodation in the same condition as found on arrival; — Report any faults or damage to the landlord without delay. ARTICLE 8 — LIABILITY The landlord shall not be held liable for any theft, loss or damage occurring in the property during the customer’s stay. The guest is advised to take out holiday insurance covering their civil liability for the duration of their stay. Any damage noted during the final inspection may result in a deduction from the security deposit. ARTICLE 9 — HOUSE RULES The property is strictly non-smoking. Pets are only permitted if this is expressly stated in the property description. The number of occupants must not exceed the capacity stated in the property listing. ARTICLE 10 — PERSONAL DATA The personal data collected at the time of booking is necessary for the management of the stay and to enable the landlord to comply with their legal obligations. It is stored in accordance with the General Data Protection Regulation (GDPR) and will not be disclosed to any third party without the customer’s prior consent, unless required by law. ARTICLE 11 — DISPUTES In the event of a dispute relating to the performance or interpretation of this contract, the parties undertake to seek an amicable solution. Failing an amicable agreement, the dispute shall be referred to the competent court in the place where the accommodation is situated.